communication skills

Some people by nature are quite boorish, others are more genteel. This doesn't mean the quiet types don't have strong convictions, rather they are more likely to keep the peace instead of inviting potential conflict. [...]

The saying "we have two ears and one mouth for a reason" is well-known, and is a very good maxim to live your life by, in my view. Basically, it means keep quiet and listen. [...]